District PowerSchool Public Portal Frequently Asked Questions

Frequently Asked Questions (FAQ)

For more help within the Public Portal, click on the Question mark (located near the logout button).

How do I use the Public Portal?

When using the Public Portal, click on blue links for more information. Please note that Foxborough is currently concentrating on Grades and Attendance in the Public Portal

Grades and Attendance

Displays attendance from last week and this week. Displays grades year-to-date.

Grades History

Displays stored grades (grades are stored at the end of the quarter).

Attendance History

Displays meeting attendance history for the quarter.

Account Preferences

 Manage your login account (change username, password, email, and add students).

How do I Create a Public Portal Account?

Go to the Public Portal homepage, and click on the link to Access the Public Portal. In the Create an Account section, click on the button to Create Account. Fill out the form with your information including your first name, last name, valid email address, unique user name, and password. To link your account to one or more students, fill in the appropriate student information including student name, Access ID, Access Password, and Relationship in the boxes provided. (The Access ID and Access Password were sent home to parents/guardians in a letter. They are seven characters in length.) Click Enter to create your account. If successful, you can use your new username and password to log into the Public Portal. For further details a How-to Document and How-to Video are available.

Why am I receiving the error message:

An account with that email address already exists?

When creating a Parent/Guardian account for the PowerSchool Public Portal, the email address has to be unique. One household cannot use the same email address to create multiple parent/guardian accounts.

Why am I receiving the error message:

An account with that User Name already exists?

When creating a Parent / Guardian account for the PowerSchool Public Portal, the User Name has to be unique. Multiple persons cannot create an account with the same User Name.

Why am I receiving the error message:

Student has not been added to your account. Valid student information must be entered.

You have entered an incorrect Access ID or Access Password. Please check that you are using all capital letters as the username and password are case-sensitive. Also, check letters such as the capital letter I versus the number one and the capital letter O versus the number zero. The zeros are much more narrow than the letter capital O.

How do I view the assignments for a class?

Log into the Public Portal. On the Grades and Attendance tab, click on the blue link for specific quarter to view more detail for that class. On the screen Class Score Detail, a listing of assignments will be listed at the bottom of the page.

How do I view the comments for a term grade?

Log into the Public Portal. On the Grades and Attendance tab, click on the blue link for specific quarter to view more detail for that class. On the screen Class Score Detail, the Teacher Comments are listed at the top of the page.

Who do I contact regarding an attendance question?

Please contact your child’s school with attendance questions.

  • Ahern Middle School Main Office: 508-543-1610
  • Foxborough High School Main Office: 508-543-1616

Who do I contact regarding a grading question?

You must adhere to the following protocol in the order listed for concerns regarding your child’s grades:

  1. Speak with your child
  2. Have your child talk to their teacher for clarification.
  3. Check teacher’s grading policy posted on his/her course page.
  4. Parent/guardian may send ONE email or call the teacher and expect a response by the end of the following school day.
  5. Parent/guardian may request a team meeting through the Guidance Department.
  6. After all of the above, a parent may contact school administration by phone or by email.

How do I switch between multiple students?

Log into the Public Portal. If you have already added multiple students to your account, use the buttons located in the top left portion of the Public Portal to switch between viewing the student information.

How do I add another student to my account?

If you have already created a unique User Name and Password for the Public Portal, log into the Public Portal. In the menu at the top, click on the tab Account Preferences. On the left side of the screen, click on the tab Students. In the list of your students, click on the button Add. Enter in the following information in the Add Student form:

Student Name: name of student
Access ID: Parent/Guardian Access ID
Access Password: Parent/Guardian Password
Relationship: Select your relationship to the student from the drop down menu.

Click on the Submit button when finished.

For further details a How-to Document is available

Why am I receiving the error message:

“Student has not been added to your account. Valid Student information must be entered.”

You have entered an incorrect Access ID or Access Password. Please check that you are using all capital letters as the username and password are case-sensitive. Also, check letters such as the capital letter I versus the number one and the capital letter O versus the number zero. The zeros are much more narrow than the letter capital O.

How do I reset my password?

If you have already created your own username and password to access the Public Portal, go to the PowerSchool Public Portal homepage. Click on the link Access the Public Portal. In the Login section, click on the link Having trouble logging in?.  Enter your User Name and Email Address (use the same user name and email from when you created an account) and click Enter.  You will receive an email from PowerSchool with a link to reset your password. Click on the link to fill out a form to set a new password to access PowerSchool. For further details a How-to Document is available. 

What if the link to reset my password is no longer valid?

The link to reset your password is only valid for 30 minutes. After 30 minutes, you will receive the error message: The URL is no longer valid, try again to recover your password. Please fill out the Forgot Password? form again to reset your password.

How do I change my password?

If you know the User Name and Password that you created, log into the PowerSchool Public Portal. In the menu at the top, click on the tab Account Preferences. In the section for your Current Password, click on the small pencil icon next to the row of asterisks. In the spaces provided type in the Current Password and a New Password. Enter in the same new password in the Confirm Password box. Click Save when finished.

How do I retrieve my user name?

If you have already created your own username and password to access the Public Portal, go to the PowerSchool Public Portal homepage. Click on the link Access the Public Portal. In the login section, click on the link Having trouble logging in?.  Click on the tab Forgot User Name. Type in the email address you used to create your Public Portal account and press Enter. You will receive an email from PowerSchool with your username and a link to the Public Portal. Click on the link and fill out your username and password to access PowerSchool. For further details a How-to Document is available.

How do I change my User Name?

If you know the User Name and Password that you created, log into the PowerSchool Public Portal. In the menu at the top, click on the tab Account Preferences. In the section for your User Name, click on the small pencil icon next to your current User Name. In the space provided type in your desired User Name. Click Save when finished.  

Why am I receiving the error message:

“This User Name is already in use. Please enter another choice.”

You are attempting to change to change your User Name to a User Name that already exists in the PowerSchool system. Please try entering in a new unique User Name for access to the Public Portal.

How do I change my Email Address?

If you know the User Name and Password that you created, log into the PowerSchool Public Portal. In the menu at the top, click on the tab Account Preferences. In the section for your Email, click in the box where your current email address is located. Remove the old email and type in a new email address. Click Save when finished.

Why am I receiving the error message:

“This email address is in use. Please enter another choice.”

You are attempting to change to change your Email Address to an Email Address that already exists in the PowerSchool system. Please try entering in a new unique Email Address for access to the Public Portal.